1, the service culture. Including service concept, service commitment, service strategy, service goals.
2, the service system. Including service standards, service delivery, service monitoring and reward, service system management.
3, the service system. Including organizational management, service outlets, staffing, business training, service inputs.
4, distribution installation. Including packaging, distribution services, installation and commissioning.
5, maintenance services. Including maintenance support, maintenance facilities, technical support.
6, customer complaints. Including channels for complaints, complaint records, complaint handling.
7, customer management. Including communication channels, customer relationship.
8, service improvements. Including product improvement, service improvement, management improvements.